Customer Relationship & Success Manager (EU)

💡 We are looking for a dedicated Customer Relationship & Success Manager with experience in quality and regulatory compliance in MedTech to join our team in Berlin or Vienna. This role focuses on ensuring the success and satisfaction of our large and mid-size medical device manufacturer clients. As a key member of our customer success team, you will build long-term relationships, drive customer happiness, identify business opportunities, and help clients maximize the use of our software. Proficiency in German and English is essential (additional languages a plus) along with a willingness to travel up to twice a month.

Why Flinn?

• We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our career page, speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process.

• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone.

• Experienced, well-funded, highly professional: As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth.
  

Your contributions to our journey:

• Build and maintain long-term relationships with large and mid-size medical device manufacturers.

• Ensure customer satisfaction by addressing needs and concerns promptly.

• Onboard new customers and provide comprehensive training on our software.

• Identify future business opportunities, including cross-sell and up-sell potential.

• Define, track, and own success metrics to measure customer satisfaction.

• Serve as the primary point of contact for customers, addressing their queries and concerns.

• Willingness to travel up to twice a month to meet with customers and attend industry events.

What is in for you?

• Grow with us. We are committed to supporting you in your professional and personal development, no matter whether you aim to become a great leader, renowned expert, successful entrepreneur, or high performing specialist.

• Staying healthy is a top priority. We help each other to reflect, stay in balance, and free up company budget to support healthy activities (food, subscriptions, team activities etc.).

• Competitive compensation, including the most employee friendly stock options. Such as fair leaver & vesting terms, secondary exit participation and profit participation opportunities for employees.

• We offer you flexibility and empower you to design your days/weeks according to your needs. Therefore, we offer unlimited vacation and very flexible working hours.

• We commit ourselves to the highest integrity standards. Great performance is not an excuse for disrespectful, jerk-like behavior.

What you need to be successful:

• Proven experience in medical or pharmaceutical compliance-related roles, such as Clinical or Regulatory Affairs Management

• Fluency in German and English, both written and verbal, additional languages is a plus

• Strong communication skills and the ability to build relationships with diverse stakeholders.

• Willingness to travel up to twice a month.

• Ability to work independently and manage multiple priorities in a dynamic environment.

• Knowledge of medical device industry and compliance requirements.

• Proficiency with CRM software and customer success tools.

Attributes we are looking for:

• Customer-focused and empathetic, dedicated to ensuring customer satisfaction.

• Proactive and self-motivated, with a passion for helping customers succeed.

• Excellent at building and maintaining relationships with a diverse range of individuals.

• Adaptable and flexible, comfortable working in a fast-paced environment.

• Detail-oriented and organized, with strong problem-solving skills.

• Committed to delivering high-quality work and meeting deadlines.

At this stage of our company, we can only accept applications from people who are based in Europe with either European citizenship, an active working visa or being self-employed and joining us as a full-time contractor.

We strive to remove barriers, eliminate discrimination, and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age, color, national origin, race, religion, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other legally protected characteristic.